I reached out to OnPoint with two staffing dilemmas: I couldn’t fill vacant positions, and my team was ramping a very compressed go-live for a computer-assisted coding and CDI platform build. Not a good place to find yourself.
When partnering with OnPoint, the devil was truly in the details. I wanted coders who had very specific skill sets and I line-itemed my needs for the OnPoint team. OnPoint took the time to really listen to what I was looking for, down to the coder’s personality type. They even reinforced my asks in writing to be sure they were recruiting directly to my needs. Within days, they began to fill my inbox with exceptional candidates, most having met all of the requirements I’d asked for.
After interviewing the candidates, we selected the best ones for our needs, and months later, those same coders are still with us – they’ve become part of the family, and they’ll stay with us through go-live. We’ve been able to completely clear our backlog, and our DNFB is cleaner than ever. And, I’d be remiss if I didn’t mention that the responsiveness of the OnPoint team is THE BEST I’ve ever experienced. No matter the issue, no matter the time of day, they’re right there to help problem solve and make it right.
I’m going to miss working with the OnPoint team when this engagement is over, but I know that they will be there for my team when needs arise. Honesty, trust, and exceptional customer service have made me an OnPoint fan for life. Thank you for getting my team back to their happy place!
Cheryl Robbins, RHIA, CCS, Director of Hospital Coding – PeaceHealth
